How to use alarms and reminders in the Accu-Chek SmartGuide app

Stay informed about your glucose levels and trends with customizable notifications, which may help you spend more time in your target range.1 The Accu-Chek SmartGuide app uses a range of push notifications to help you know when your glucose needs attention. You can personalize them to meet your needs, so you’re always in control.

Why are notifications important?

Responding quickly and correctly to changes in your glucose is an integral part of diabetes therapy. Keeping the app notifications enabled helps you get the best support from your Accu-Chek SmartGuide CGM solution. You can view and customize alarms and reminders in the Menu.

  • High Res PNG-AC_Icon_Circle_information

    Disabling notifications is possible but not advisable for safety reasons.

The SmartGuide app screen displays the menu, highlighting glucose alarms, critical alerts, sensor expiration reminders, and sensor connection settings.

How to enable notifications
  • Tap the Notifications option in your smartphone settings. In the app, enable Notifications and Critical Alerts for iOS and Do Not Disturb Override for Android.
  • Navigate back to the SmartGuide app. An icon in the top right corner of the app's Home screen shows whether your notification settings are preventing you from receiving alerts.
There are 3 versions of the icon:
How to start using your Accu-Chek SmartGuide CGM solution

No icon means that you should receive notifications as intended. All good!

How to start using your Accu-Chek SmartGuide CGM solution

A bell with a slash and a red dot means that you will not receive notifications. Tap the icon to learn more and change the settings.

How to start using your Accu-Chek SmartGuide CGM solution

A bell with a slash but no dot means that you’ve previously tapped the icon and read the information but haven’t corrected the setting(s).

Alarm types and reminders

Screenshot of the Accu-Chek SmartGuide app Glucose Alarms page, detailing the alarm types you can enable.

Glucose Alarms

Set alarms for glucose levels higher or lower than your target range.

  • Glucose Alarms are enabled by default but can be disabled. This is not recommended for safety reasons.
  • You can choose the values that trigger the alarms, but the Very low glucose value is fixed at 3.0 mmoI/L.
  • The alarms prompt you to respond when your glucose exceeds your defined limits.
  • You can choose a different glucose limit for times when you are asleep. Use Sleep Alarms to limit disturbances during the night.

Screenshot of Accu-Chek SmartGuide app displaying the Critical Alerts description.

Critical Alerts

  • You can still receive notifications about glucose changes when your device is silenced or set to Do Not Disturb.
  • Tap Menu - Critical Alerts and enable these alerts to ensure you can respond quickly to excursions.
Screenshot of Accu-Chek SmartGuide app displaying Sensor Expiration Reminders.

Sensor Expiration Reminders

  • You can receive a reminder when your CGM sensor is due to expire and should be replaced.
  • Tap Menu - Sensor Expiration Reminders and select 24 hours before, 2 hours before, or both.
Screenshot of Accu-Chek SmartGuide app displaying Sensor Connection Loss screen.

Sensor Connection Loss

  • You will receive a notification if the app loses its connection to the sensor.
  • Tap Menu - Sensor Connection Loss to change the alarm, enabled by default.

You’re all set! Next, learn more about the SmartGuide Predict app and its features.

Continue training

1. Glatzer T, Ehrmann D, Gehr B, et al. Clinical Usage and Potential Benefits of a Continuous Glucose Monitoring Predict App. J Diabetes Sci Technol. 2024 Sep;18(5):1009-1013.

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