Contact us
If you have any enquiries about our products or services or would like to request product information, please fill in the form to contact us.
If you experience adverse reactions after using our products or have questions about product quality, please contact customer service during office hours through the following channels. If there are any special or critical situations, please contact your healthcare professionals immediately for professional assistance.
Roche Diagnostics (Hong Kong) Ltd
Accu-Chek Customer Service
Hotline: 2485 7512 (Mon-Fri 9.00a.m.-5:30p.m.)
Email: [email protected]
Address: Level 17, Metroplaza, Tower 1, 223 Hing Fong Road, Kwai Chung, New Territories, Hong Kong
Customer Service Center Operation Hours: Monday-Friday 9:00a.m.-11:30a.m., 1:30p.m.-4:30p.m. (excluding Public Holidays)
Personal Information Collection Statement
Roche Diagnostics (Hong Kong) Ltd. ("Roche", "we") is committed to complying with the provisions of the Personal Data (Privacy) Ordinance regarding the management of personal data and protecting the privacy, confidentiality and security of the personal data we hold. We will use the personal data you provide to process customer enquiries, provide customer service, provide product or service promotions, and conduct surveys on customers/products and services. The information you provide may be transmitted or transferred to Roche Group or third-party service providers in other countries outside Hong Kong for collection, holding, use or processing for the above purposes.
If you do not wish to receive any direct marketing materials in the future, or have any questions about our privacy policy, please contact us at 2485 7512 or email to [email protected].